Deposit
A 25% deposit is payable to secure the booking.
We will email you a booking form which can be completed and emailed back. Upon receipt we will provide our bank account details for payment of the deposit.
Full Payment
Full payment is due 6 weeks before the departure date. If this is not received by the due date, we reserve the right to seek an alternative booking, with the cancellation charges then coming into effect.
Cancellation
Should you need to cancel your booking for any reason, the following charges will be payable. The charges are based on the cost of the basic holiday (not including any additional services).
More than 42 days - 25%
42 days or less - 50%, unless we can rebook the property, when we will refund any payment to the level of the subsequent booking
1 month or less - 100%, unless we can rebook the property, when we will refund any payment to the level of the subsequent booking
Refundable Security deposit
A refundable security deposit of £300 / €300 is payable with full payment, the week before arrival.
We reserve the right to charge you for any costs relating to the gîte being left excessively dirty, any breakages or damage to the material structure of the property (gîte and pool).
The deposit will be refunded shortly after departure (normally Sunday evenhing) less any deductions for the item listed above.
This is not intended to be a sneaky means of increasing the cost of your holiday, and it is hoped that we will never have to levy any such charge except in exceptional circumstances.
Arrival & Departure
•Arrivals from 4pm onwards.
•Departures by 10am.
Before your arrival date, we ask that you let us know your estimated arrival time. On the day please call or text us when you are 30 minutes away from the gîte. Please let us know if your arrival time will be significantly different to originally anticipated - e.g. traffic, flight delays etc.
Liability
We cannot be held responsible for the personal safety and security of guests (or their belongings) whilst on our premises / using items supplied by ourselves. You remain responsible for your own personal safety at all times. Children should be supervised by an adult at all time, particularly in and around the pool area.
French insurance works differently from the UK. You are responsible for any damage to the property. It is therefore essential that you take out personal insurance that covers you for accidental damage and personal accident and personal liability. We reserve that right to request a copy of your personal liability insurance.
Occupancy
The gîte is priced per week, irrespective of number of occupants. Only the number of people stated on the booking form may occupy the property, even if the maximum occupancy is not reached. The maximum occupancy of each property is as stated in the individual property details. The maximum number must not be exceeded at any time.
Behaviour
Whilst we have endeavored to maximise the level of sound insulation between the gite and ourselves we hope that you will have consideration for your neighbours who live nearby.
Should we consider your behaviour to be unacceptable, we reserve the right to ask you to leave the gîte. No refunds will be made.
Cleaning
With the challenges of a Covid 19 we would appreciate all you help upon leaving - this means
Windows left open to air the Property (except in times of extreme weather).
Beds stripped and bedding left in the bags provided.
Towels and bath mats collected and left in bags provided.
Cleaning of bathrooms and kitchens - worktops wiped down.
Vacuumed through out.
Rubbish and bottles taken to the bins.
Alternatively if you have young children or are leaving early or just don’t fancy cleaning you may wish to take advantage of the end of stay cleaning service - €50 payable locally.
You can pre-book this service or alternatively arrange locally on arrival.
Please check all details carefully
